Defective Figures Return Policy

All sales at are final at QiQi shop. Most figures we sell are collectible, made in limited runs and handcrafted. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.  However, if your merchandise purchased on qiqishop.net has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to he immediately with photos, your name, your order number and what is damaged.  We will evaluate the photos and make a decision. If the damage qualifies for a exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase.  ALL OTHER PRODUCT SALES AT QIQISHOP.NET ARE FINAL. You agree to this policy by placing an order on qiqishop.net.